Service Plus

ePrint > Service Plus

Skyline is installed, your Storefront has been launched and orders are coming in thick and fast. There may still be areas of your business that need attention and support but, in a busy print room we understand there isn’t always time to focus on additional projects. This is why we offer Service Plus our range of supplementary professional services for our customers.

 

Let ePrint be that extra pair of hands or that moment of inspiration. Take advantage of Service Plus.

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Storefront Management Service

Ensure that you have a Skyline Storefront to reflect the professionalism of your staff. ePrint can be that “extra pair of hands” helping you exploit Skyline as a marketing and management tool and realise its full potential.

 

Launching your Storefront gives you a fresh chance to promote your print room services across your organisation. Skyline provides a means to communicate quickly and effectively with your target audience. The problem is that with so many other pressures on your time it can be difficult to find the resource and inspiration. No problems, ePrint can help.

 

The design and contents of your Storefront play an essential role in encouraging customers to explore your services and discover how you can help make their printed document attractive, functional and professional. ePrint will check the website on a regular basis, offer suggestions for keeping the contents fresh and implement them on your behalf. In addition, we will ensure all the links within the website work as they should and that the products offered are up to date.

 

Skyline is constantly being updated with new features and tools, so we will ensure these are used to make your life easier and enhance the customer’s experience. Skyline is a source of essential management information about the services you have delivered. We advise how to benefit from this data, save time and promote the role of the print room and its services throughout the organisation.

 

Are you up to date? We check the status of your service, apply software updates that are due and advise of any potential issues such as the need for further storage space or a purge of redundant data.

Document Design Service

Let us help you create an exciting range documents specific to your organisation and users

 

We understand that for print rooms one of the key challenges is time spent on corrections to submitted work. Huge savings in staff time can be made when users have access to a comprehensive and relevant set of document templates. By encouraging users to choose from these templates you can have confidence that submissions meet both brand and print guidelines.

 

The Skyline Publisher tool really opens up many exciting possibilities for document creation and for the role of the print room. However, many print rooms do not always have time to explore the extent to which they could employ their organisation’s brand and expand their range of user templates.

 

If you like the idea of enlisting the skills of a designer to explore the type of documents and design that could set your print room apart; then ePrint Document Design Service is available for you.

Management Information Service

Use the data within Skyline to support planning, understand workflow and analyse trends

 

Skyline measures and reports on many different variables. These are stored within the system and can be accessed via the “Table Reports” within the Admin area. Skyline supplies raw data in a simple industry standard for you to format as you require. This may be a simple export and record, or a more complex import into another system.

 

You can use the data within Skyline to support print room planning, understand workflow, analyse trends and manage staffing levels. Our Accountancy service develops Excel spreadsheets, Macros and .Net applications to produce reports, trend analysis, graphs and other useful business metrics for your specific requirements.

 

  • Understand usage and volumes to manage stock and staff levels
  • Identify your best clients and the departments within which you need to build relationships
  • Understand your order to dispatch ratio to demonstrate your efficiency
  • Understand use of certain types of finishing to justify investment

Consultancy Service

Re-purpose your wealth of data to support wider organisational projects

 

With the proliferation of digital systems, the infrastructure of a business can be complex. The structure of each organisation’s internal processes and systems are unique and therefore so are the requirements.

 

Digital Security, Outsourcing (BPO), Workflow, Big Data, Scanning, BSI & ISO adherence, the list continues. Print rooms are often involved with the support of many of these projects. Trying to stay ahead of the curve, whilst running a busy print room can be time consuming.

 

Businesses are always looking to ensure that they have systems and services that are relevant and fit for purpose. Many organisations are seeking efficiency through mergers and outsourcing, and print rooms often now need to be able to demonstrate their role as a profit centre (rather than a cost centre).

 

Have you ever been asked to ensure that you are BSI compliant for an audit, or wondered if you can integrate your service with other business systems? Are you are looking at ways to re-purpose your wealth of data or want support in how to demonstrate the value print rooms bring to an organisation? If so, then this service will be of use to you.